Q:
Are all products new, refurbished, or used?
A:
All products are brand new, factory-sealed, and come with a one-year warranty.
Q:
How long is my quote valid for?
A:
Quotes are valid for 30 days from the date they are issued, unless otherwise specified at the time of quotation.
Q:
Are the parts fully tested?
A:
Yes, all parts are thoroughly tested before shipment. For your peace of mind, every part comes with a standard
12-month return-to-base warranty, and we also provide dedicated after-sales support.
Q:
Do you provide warranty as standard?
A:
We offer a comprehensive 12-month return-to-base warranty on all new, reconditioned, and service exchange parts.
If any issues arise within 12 months of delivery, our Customer Support Team is ready to assist and guide you through
the next steps.
Q:
Do you offer international shipping?
A:
Yes, we offer international shipping with varying rates and delivery times based on the destination.
We ship via express carriers like DHL, FedEx, UPS, Aramex, and more. If you have a shipping agent
in China, we can deliver the products to them at no extra charge.
Q:
What types of products does your company trade in?
A:
We specialize in a wide range of industrial automation products, including sensors, PLCs, HMIs,
control systems, and various other automation components. We source our products from leading
manufacturers to meet diverse industrial needs.
Q:
What should I do if I have a complaint or issue with my order?
A:
If you encounter any issues or have a complaint about your order, please reach out to our customer
service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
